Refund & Dispute Policy

1. Overview

Groundwork Digital LLC ("Groundwork Digital," "we," "our," or "us") delivers customized professional and managed digital services for local businesses. Because our services require immediate allocation of strategic labor, technical diagnostics, copywriting, and profile optimization, our refund policy reflects the customized nature of this work.

2. General Refund Policy

Because Groundwork Digital provides customized professional and digital services, fees attributable to work already performed, setup milestones completed, or active billing periods are generally non-refundable. Any refund requests are reviewed on a case-by-case basis based on the applicable client agreement, scope of deliverables, and work completed to date.

• Completed Deliverables: Fees for completed foundation setups, profile audits, technical website improvements, and delivered content are non-refundable once work has commenced.
• Recurring Monthly Services: Monthly retainers cover ongoing management, monitoring, content generation, and citation maintenance. Pre-paid retainer fees for future, un-commenced months may be eligible for pro-rated refund upon mutual agreement in writing.
• Free Market Audits: Initial market visibility audits provided through groundworkdirect.com are free of charge and carry no obligation.

3. Dispute Resolution Process

We are committed to clear communication and client satisfaction. If you believe an invoice or billing charge is inaccurate, please contact us within thirty (30) days of the invoice date before initiating a dispute with your payment provider or financial institution:

We investigate all inquiries within three (3) business days and work directly with you to resolve discrepancies fairly.